FAQ

FAQ

FREQUENTLY ASKED QUESTIONS

What are the main sewing machine products?

Focus on automatic thread trimming device for sewing machines

Meet the automatic wire cutting requirements of which models?

Meet the automation needs of sewing machine, multi-needle machine, knotting machine, four needles and six threads and other models

Which brand models are applicable?

PEGASUS、YAMATO、SIRUBA、QINGBEN、ZOJE、JUKI、SHINGLING、KINGTEX brands

What is the average lead time?

The delivery time of the sample is about 7 days. The lead time for mass production is 20-30 days after receiving the deposit. The delivery date is effective when we receive your deposit and receive your final approval for your product.

What kinds of payment methods do you accept?

You can make the payment to our bank account

What is the product warranty?

We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction

Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.

How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.